The insurance industry has evolved considerably and has taken on a very important role in the global financial system. Insurance companies play an important role as financial intermediaries and in providing protection against economic and financial risks. In view of this, it is important for companies in the sector to be able to provide evidence of the professionalism of the work culture that guides their whole organisation. Third-party verification confirms that the company in question is reliable, delivers reproducible performance and is committed to raising its quality standards on an ongoing basis.