A management system is a set of rules and procedures, defined in an internationally recognised standard, that an organisation can apply in order to achieve defined objectives such as, for example, customer satisfaction and continuous improvement of performance. Management system certification is an endorsement of the entrepreneurial capability of organisations that have chosen to optimise their structure and equip themselves with efficient management systems, suitable skills and appropriate internal tools and processes (such as performance indicators). It provides evidence of the professionalism of the work culture shared by the whole company. It confirms that the company in question is reliable, delivers reproducible performance and is committed to raising its quality standards on an ongoing basis. It is a guarantee of reliability for customers, suppliers, employees and contractors. And the higher the prestige of the awarding body, the higher the value of the guarantee.
Set up in 1988, CSQ was the management system certification brand of IMQ (Certification Body accredited ISO/IEC 17021-1 by Accredia).
The Management System Certification is aimed at organisations of any size and from any sector. Certificates are valid for three years. After the award of the certificate, the organisation undergoes periodic audits to ensure that it still conforms with the reference standard. An overall system review is conducted every three years in order to renew the certification.
IMQ auditors operate nationwide. Backed up by long experience and up-to-date skills, they provide a useful service not only to organisations, but also to the latter’s customers, consumers and stakeholders.
IMQ is part of the CISQ Federation (Italian Certification of Company Quality Systems) of leading Italian certification bodies that have agreed to standardise operating procedures and assessment criteria for Italy and abroad. The CISQ federation is a signatory to the international IQNet (International Certification Network) agreement, which mutually recognizes quality system and environmental management system certification issued by certification bodies in major industrialised countries. This agreement enables IMQ-certified companies to obtain the IQNet certificate and use the relative logo. IMQ has also signed bilateral agreements of mutual recognition for Quality Management System certificates, as well as cooperation agreements with several international certification bodies.