ISO 9001 Quality Management System Certification

Confirmation of a business’s capacity to respond consistently and exhaustively to its customers’ expectations

ISO 9001 "Quality Management Systems - Requirements", is the most famous and widely used standard for quality improvement. It is the standard chosen by all organisations that want a work tool designed to generate constant, continuous improvement, and want to increase their efficiency, reduce their costs, and increase their customer loyalty. 
A company with an ISO 9001 certified quality system is a company that provides the assurance of a solid structure, assessed by an impartial body, organised in such a way as to keep every aspect of its business under control, ensure reproducible performance and thus uphold and continuously improve its quality standards.

ISO 9001

Based on seven principles of quality management, ISO 9001 does not explain how to shape your management model from a qualitative point of view, but encourages businesses to identify what objectives they want to achieve and how to achieve them by making best use of their resources:

  • Customer focus
  • Leadership
  • Engagement of people
  • Process approach
  • Improvement
  • Evidence-based decision making
  • Relationship management

The standard specifies the requirements of a quality management system when an organisation:
a) needs to demonstrate its ability to supply products or services on a regular basis that meet customer requirements and the applicable mandatory requirements; 
b) aims to increase customer satisfaction through effective application of the system, including processes for improving the system itself and ensuring conformity with customer requirements and the applicable mandatory requirements.

The benefits of ISO 9001 certification

ISO 9001 certification helps organisations develop and improve their performance, as well as demonstrating high levels of service quality to potential customers. It offers higher visibility and transparency towards reference markets, and is often a prerequisite or preferential requirement in tender procedures. It enhances cost control, reduces waste and increases the productivity and effectiveness of internal processes, thus reducing inefficiencies. It also enhances a business’s ability to meet the needs and expectations of its customers by means of better knowledge and control of the company.

An ISO 9001 certified company is a company that:

  • has put in place a suitable quality management system for its products and processes
  • recognises and analyses the needs and expectations of customers and the mandatory requirements that are applicable to its products/services
  • ensures that product characteristics are defined in such a way as to meet customer requirements and the applicable mandatory requirements
  • has identified and is managing the necessary processes to achieve the expected results (conforming products/services and enhanced customer satisfaction).
  • has provided the necessary resources to support its business activities and monitor the above processes.
  • monitors the defined characteristics of the product and keeps them under control
  • takes action to prevent non-conformity and adopts improvement processes designed to:
    ·   resolve any non-conformity that may arise (including non-conformity identified after delivery);
    ·   analyse the causes of non-conformity and take corrective action to prevent its recurrence;
    ·   manage complaints from customers
  • has implemented an effective cycle of internal audits and management reviews
  • is continuously monitoring, measuring and improving the effectiveness of its quality management system.

Why opt for CSQ ISO 9001 certification from IMQ?

The more authoritative the awarding body, the higher the value of your management system certification in the market. IMQ is Italy’s leading conformity assessment body and is one of the top players by number of certifications issued, within the framework of management system certification. Its auditors operate nationwide and, backed up by long experience and up-to-date skills, provide a useful service not only to organisations, but also to the latter’s customers, consumers and stakeholders.

Certification for CSQ schemes is awarded to organisations that operate in accordance with the applicable standards. Certificates are valid for three years. The audits are planned on the basis of the customer’s requirements and in accordance with international standards. After the award of the certificate, the organisation undergoes periodic audits and an overall system review every three years. The auditors make on-site visits to organisations to analyse their ability to plan and manage their business processes. Management system certification is the endorsement enjoyed by organisations that have chosen to equip themselves with efficient management systems and suitable skills and structures, aimed at continuous improvement. And the higher the prestige of the awarding body, the higher the value of the guarantee. Equipped with state-of-the-art technology, our laboratories have full capability to put products through all the checks required by the major European directives and international standards. The certifications issued by IMQ are synonymous with trust. They guarantee safety, performance, efficiency and quality standards. More than 10,000 companies have turned to IMQ to certify their products and stand out on the market. Notified body for the main EU directives, IMQ offers tests and CE certifications to assess the conformity of the products to the requirements required to be marketed on the European market. Inspections and audits validate the conformity of electrical installations, equipment, supplies and services with the applicable technical and legislative specifications.