Inspections of Service Level Agreements (SLAs): your guarantee of compliance with agreed service metrics

In free, competitive markets, service level agreements (SLAs) have become a common means of measuring service levels effectively. SLAs define the service metrics (e.g. service quality) that service providers must adhere to in relation to their customers/users.

The aim of the inspection protocol offered by IMQ is to verify real-world compliance with the metrics established in the SLA, in relation to the maintenance of:

  • electrical installations
  • thermal-hydraulic installations (e.g. water recycling pumps)
  • mechanical installations (e.g. building maintenance cranes)
  • buildings (e.g. banks)
  • fuel stations.
Management system certification is the endorsement enjoyed by organisations that have chosen to equip themselves with efficient management systems and suitable skills and structures, aimed at continuous improvement. And the higher the prestige of the awarding body, the higher the value of the guarantee. Equipped with state-of-the-art technology, our laboratories have full capability to put products through all the checks required by the major European directives and international standards. The certifications issued by IMQ are synonymous with trust. They guarantee safety, performance, efficiency and quality standards. More than 10,000 companies have turned to IMQ to certify their products and stand out on the market. Notified body for the main EU directives, IMQ offers tests and CE certifications to assess the conformity of the products to the requirements required to be marketed on the European market. Inspections and audits validate the conformity of electrical installations, equipment, supplies and services with the applicable technical and legislative specifications. IMQ is leader in Europe in the conformity assessment activity, technical partner chosen by Ministries and Authorities for market control purposes. IMQ is a brand recognized by the market as a synonym of safety and quality, and an internationally recognized partner, a valued member of the main international regulatory work groups. All IMQ personnel are required to strictly observe professional secrecy. IMQ has been working for 70 years trying to anticipate the future, to make the present safer.