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UNI 11200

Call center services certification to UNI 11200.
UNI 11200:2006 is an Italian standard which gives companies the means for comparison based on an external, shared model, which highlights their differentiating and quality factors.
The standard is for request handling services (Call Centres, Help Desks, Service Centres, Free Phone numbers).

UN-ECE 10 and 97


 

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